We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses
Questions about the Terms should be sent to us. Our contact information is posted below.
Recollo Pty Ltd
PO Box 404, Potts Point NSW 1355
Mobile – +61 457 999 989
ABN – 27653663882
HOW AND WHY RECOLLO COLLECTS YOUR INFORMATION RELATED TO THE WEBSITE
Here is the summary of the kinds of personal information we collect via our website and how we collect, use, and disclose such personal information.
The types of personal information collected by us include the following: identifiers (e.g., name, e-mail, postal address, and phone number), demographic information, geolocation information, commercial information (e.g., purchase history), browsing activity, device information and usage details.
Source of the personal information: information that you provide directly to us through, or is automatically collected by, the website.
Purpose for collection and use: to provide you with products and services; to create and inform you of products, content and services that better meet your needs; to notify you of announcements, promotions, offers and events; for billing purposes; for service purposes; to anticipate and/or resolve problems with your products or service; to provide referrals to our retailers for further follow-up for warranty and services or products that we think may be of interest to you; and for any other purpose to which you have consented or which are otherwise authorised or required by law.
This information is disclosed for a business or commercial purposes.
We may request personal information from you to complete online registration forms, provide product or service information or when you give us comments or feedback on the website. Our online forms
will ask for the personal information we need to ensure we are able to complete your request and respond accordingly. Any information collected from these forms will only be used for the purposes specified in this policy unless otherwise described.
As you navigate through our website, we may collect personal information from you to provide you with services tailored to your needs.
HOW WE USE AND SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES
We may disclose personal information collected from your activities on any our online service to our authorised agents, related entities, service providers, retailers, and marketing partners.
You may choose not to receive any marketing communications from us in connection with our online newsletter. You may also tell us how you would like to be contacted in connection with information you provided to us via our online services. If you notify us that you do not want to receive any marketing information, we will not contact you with marketing information in connection with our online services; nor will we disclose your information to others.
To inform us of your preferred method of communication or to indicate that you do or do not wish to receive communications from us or any other recipients to whom we may have disclosed your
personal information, you can opt out or change your method of preferred communication by following the link provided from any our marketing or promotional email.
Personal information that a website visitor provides through one of our websites will be afforded an equal level of protection as information provided through more traditional ways of ordering that product or service.
We will use commercially reasonable efforts to ensure that your personal information will be kept secure, and we will continue to enhance our security procedures as new technology becomes available. In the event of any loss, or unauthorised access or disclosure of your personal information
that is likely to result in serious harm to you, we will investigate and notify you and the Office of the Australian Information Commissioner as soon as practicable, in accordance with the Privacy Act.
We will use commercially reasonable efforts to assure that your e-mail will be kept private. We will not read or disclose to those parties not affiliated with us, private e-mail communications that are transmitted using our services, except as required to operate the service or as otherwise required by law. We will respond to improper conduct. We may use personal information to investigate and help prevent potentially unlawful activity or activity that threatens the company or otherwise violates the customer agreement for any products or services that we provide.
We may use session log data and/or cookies combined with anonymous user data (and personal data if you provide it) to track user movement and behaviour within and across this website and products. We may use this information to help us, or our agents, service providers, retailers, and marketing
partners, to offer your products and services that may better serve your needs, and to perform website and/or user analytics.
We may supply this information to a third-party services or analytics providers to perform the services or analysis for us and to provide the results to us under the terms of a contract that requires the third-party services or analytics provider follow all laws and regulations. We use the information and the analytic results to improve our website and products, the user’s experience, and to provide you with content and services that better meet your needs.
ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to access, correct, or update any personal information we may hold about you, please contact us via email on firstname.lastname@example.org However, we may charge for providing access to this information and we may refuse access, where we are allowed to do so by applicable laws. We will let you know if access needs to be refused and whether any charges would apply to provide you with access when we receive your request.
QUESTIONS AND COMPLAINTS
We take such matters very seriously and we shall review your complaint and respond to any concerns. All complaints will be handled expeditiously, and we endeavour to respond to complaints within 10 business days. We request that you cooperate with us during this process and provide us with relevant information we may require.
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal written complaint with the Office of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia).
Office of the Australian Information Commissioner (OAIC)
Post: GPO Box 5218
Sydney NSW 2001
USE OF THIS WEBSITE BY YOUNG PEOPLE
We recognize that children, including young teens, may not be able to make informed choices about personal information requested online. Accordingly, we do not knowingly target children for the collection of information. We do not solicit or collect personal information from children and teenagers under eighteen and does not allow anyone else to do so.