Terms and Conditions

  1. This website is operated by Recollo Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Recollo Pty Ltd (ta FOMO Pet Tags) ABN – 27 653 663 882 offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all these terms.
  2. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms Terms), including those additional terms and conditions and policies referenced in these Terms and/or available by hyperlink.
  3. These Terms apply to all users of the site, including users who are browsers, vendors, customers, merchants, and/or contributors of content.
  4. Please read these Terms carefully before accessing or using our website.
  5. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
  6. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


  1. You represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
  2. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  3. You must not transmit any worms or viruses or any code of a destructive nature.
  4. A breach or violation of any of the Terms will result in an immediate termination of your Services.


  1. We reserve the right to refuse service to anyone for any reason at any time.
  2. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
  3. You must not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without our express written permission.
  4. The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.


  1. We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
  2. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


  1. Prices for our products are subject to change without notice.
  2. We reserve the right at any time to modify or discontinue the Service (or any part or content of it) without notice at any time.
  3. We are not liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES (if applicable)

  1. Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Shipping and Refund Policy. Our Shipping and Refund Policy is also listed on this page
  2. We have made every effort to display as accurately as possible the colours and images of our products.  We cannot guarantee that your computer monitor’s display of any colour will be accurate.
  3. It is important to note that FOMO Pet Tags are made of marine grade 316 stainless steel and brass.  You are advised that as a natural product the brass FOMO Pet Tag will naturally age and patina. It is sold uncoated.
  4. We reserve the right to limit downloads of any and all Recollo Pty Ltd FOMO Pet Tags QR codes if your downloads exceeds our agreed limit.
  5. We reserve the right to disable any QR code that is used for unlawful purposes and for the transmission of sexually explicit, derogatory, offensive or inappropriate and without consent images.
  6. We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
  7. We reserve the right to limit the quantities of any products or Services that we offer. \
  8. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
  9. We reserve the right to discontinue any product at any time.
  10. Any offer for any product or service made on this site is void where prohibited.
  11. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


  1. We reserve the right to refuse any order you place with us.
  2. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
  3. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
  4. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  5. You must provide current, complete and accurate purchase and account information for all purchases made at our store.
  6. You must promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
  7. For more detail, please review our Shipping and Refund Policy.


  1. We may provide you with access to third-party tools which we neither monitor nor have any control or input.
  2. You acknowledge that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and any endorsement.
  3. We have no liability whatsoever arising from or relating to your use of optional third-party tools.
  4. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
  5. We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services are subject to these Terms.


  1. Certain content, products and Services available via our Service may include materials from third parties.
  2. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and have no liability or responsibility for any third-party materials or websites, or any other materials, products, or Services of third parties.
  3. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites.
  4. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.


  1. If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
  2. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
  3. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.
  4. Your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or another personal or proprietary right. Your comments must not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
  5. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.


  1. Your submission of personal information through the store is governed by our Privacy Policy. Our Privacy Policy is available on the website for your review.


  1. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  2. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.


  1. In addition to other prohibitions as outlined in the Terms, you are prohibited from using the site or its content:
  1. for any unlawful purpose;
  2. to solicit others to perform or participate in any unlawful acts;
  3. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  4. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  5. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  6. to submit false or misleading information;
  7. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  8. to collect or track the personal information of others;
  9. to spam, phish, pharm, pretext, spider, crawl, or scrape;
  10. for any obscene or immoral purpose; or
  11. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses


  1. We do not guarantee or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
  2. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
  3. You agree that we may remove the Service for indefinite periods or cancel the Service at any time, without notice to you.
  4. Your use of, or inability to use, the Service is at your sole risk. The service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is and ‘as available for your use, without any representation of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
  5. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
  6. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability is limited to the maximum extent permitted by law.
  7. Our supply of good or services via this website may be subject to certain statutory guarantees (including under the Australian Consumer Law) which cannot be excluded by contract (Statutory Guarantees).  
  8. Nothing in these terms excludes, restricts, or modifies the application of a Statutory Guarantee or any associated rights or entitlement to remedies.  Subject to all applicable laws (including the Statutory Guarantees), we make all reasonable efforts to include accurate and up-to-date information on this website; we do not, however, give any express warranties as to its accuracy or completeness. To the extent permitted by law and without limitation to the Statutory Guarantees, we, our suppliers, distributors, agents, service providers, retailers and marketing partners and the other parties involved in creating and delivering the contents of this website, are not liable for any damages arising from the use of this website.


  1. You indemnify us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable solicitor fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference or your violation of any law or the rights of a third party.


  1. If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision is nonetheless enforceable to the fullest extent permitted by applicable law and the unenforceable portion is to be taken to be severed from these Terms, such determination does not affect the validity and enforceability of any other remaining provisions.
  1. These Terms are effective unless and until terminated by either you or us.
  2. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
  3. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate these Terms at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


  1. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
  2. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
  3. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.



  1. These Terms of Service and any separate agreements by which we provide you Services are governed by and construed by the laws of New South Wales.


  1. You can review the most current version of the Terms of Service at any time on this page.
  2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
  3. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
  4. If we cease to trade or any reason, then we will not be held responsible for provision of any Services prior to that termination or any obligation to fulfil these Terms. If we are  sold and another entity is the new provider of services, then customers will be advised of this and Recollo Pty Ltd will be exempt and not responsible for any of the new terms and conditions from other parties.


Questions about the Terms should be sent to us.  Our contact information is posted below.

Recollo Pty Ltd


PO Box 404, Potts Point NSW 1355

Mobile – +61 457 999 989

ABN – 27653663882


This privacy policy applies in relation to personal information collected by Recollo Pty Ltd ACN 653 663 882 (referred to as “We“, “Our” or “Us“). This privacy policy is effective as of 02/07/2022 and applies to personal information gathered by us through this website, connected devices and other means.  

We maintain this privacy policy to comply with Privacy Laws. By “personal information”, we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.  This may include, but is not limited to, information such as your name, address, telephone number, e-mail address, and information about activities (online or otherwise) that is linked to your information.

By using our website or otherwise providing us directly, or through others, with your personal information, you agree with the terms of this privacy policy and consent to the collection, use, and disclosure of that information in accordance with this privacy policy, the Privacy Act 1988 (Cth) as amended (including the Australian Privacy Principles) and other applicable privacy laws (together Privacy Laws).

We may change this privacy policy. We will exercise reasonable endeavours to keep this privacy policy up to date.  By providing us with personal information, you accept this privacy policy as it applies from time to time.


Here is the summary of the kinds of personal information we collect via our website and how we collect, use, and disclose such personal information.  

The types of personal information collected by us include the following: identifiers (e.g., name, e-mail, postal address, and phone number), demographic information, geolocation information, commercial information (e.g., purchase history), browsing activity, device information and usage details.

Source of the personal information: information that you provide directly to us through, or is automatically collected by, the website.

Purpose for collection and use: to provide you with products and services; to create and inform you of products, content and services that better meet your needs; to notify you of announcements, promotions, offers and events; for billing purposes; for service purposes; to anticipate and/or resolve problems with your products or service; to provide referrals to our retailers for further follow-up for warranty and services or products that we think may be of interest to you; and for any other purpose to which you have consented or which are otherwise authorised or required by law.

This information is disclosed for a business or commercial purposes.

We may request personal information from you to complete online registration forms, provide product or service information or when you give us comments or feedback on the website. Our online forms

will ask for the personal information we need to ensure we are able to complete your request and respond accordingly. Any information collected from these forms will only be used for the purposes specified in this policy unless otherwise described.

As you navigate through our website, we may collect personal information from you to provide you with services tailored to your needs.


We may disclose personal information collected from your activities on any our online service to our authorised agents, related entities, service providers, retailers, and marketing partners.

When we provide your personal information to our agents, retailers, marketing partners and service providers (such as contractors or third-party companies), we will use commercially reasonable efforts to ensure that the recipient protects your personal information in a manner consistent with Privacy Laws and this Privacy Policy.

You may choose not to receive any marketing communications from us in connection with our online newsletter. You may also tell us how you would like to be contacted in connection with information you provided to us via our online services. If you notify us that you do not want to receive any marketing information, we will not contact you with marketing information in connection with our online services; nor will we disclose your information to others.

To inform us of your preferred method of communication or to indicate that you do or do not wish to receive communications from us or any other recipients to whom we may have disclosed your

personal information, you can opt out or change your method of preferred communication by following the link provided from any our marketing or promotional email.

Personal information that a website visitor provides through one of our websites will be afforded an equal level of protection as information provided through more traditional ways of ordering that product or service.

We will use commercially reasonable efforts to ensure that your personal information will be kept secure, and we will continue to enhance our security procedures as new technology becomes available.  In the event of any loss, or unauthorised access or disclosure of your personal information

that is likely to result in serious harm to you, we will investigate and notify you and the Office of the Australian Information Commissioner as soon as practicable, in accordance with the Privacy Act.

We will use commercially reasonable efforts to assure that your e-mail will be kept private. We will not read or disclose to those parties not affiliated with us, private e-mail communications that are transmitted using our services, except as required to operate the service or as otherwise required by law. We will respond to improper conduct. We may use personal information to investigate and help prevent potentially unlawful activity or activity that threatens the company or otherwise violates the customer agreement for any products or services that we provide.

We may use session log data and/or cookies combined with anonymous user data (and personal data if you provide it) to track user movement and behaviour within and across this website and products. We may use this information to help us, or our agents, service providers, retailers, and marketing

partners, to offer your products and services that may better serve your needs, and to perform website and/or user analytics.

We may supply this information to a third-party services or analytics providers to perform the services or analysis for us and to provide the results to us under the terms of a contract that requires the third-party services or analytics provider follow all laws and regulations. We use the information and the analytic results to improve our website and products, the user’s experience, and to provide you with content and services that better meet your needs.


If you wish to access, correct, or update any personal information we may hold about you, please contact us via email on hello@recolloqr.com  However, we may charge for providing access to this information and we may refuse access, where we are allowed to do so by applicable laws. We will let you know if access needs to be refused and whether any charges would apply to provide you with access when we receive your request.


If you have any questions, comments or complaints regarding this privacy policy or our collection, use or disclosure of your personal information, or if you believe a breach of the Privacy Act or this privacy policy has occurred, please contact us via email at hello@recolloqr.com

We take such matters very seriously and we shall review your complaint and respond to any concerns. All complaints will be handled expeditiously, and we endeavour to respond to complaints within 10 business days.  We request that you cooperate with us during this process and provide us with relevant information we may require.

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal written complaint with the Office of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia).

Office of the Australian Information Commissioner (OAIC)

Post: GPO Box 5218 Sydney NSW 2001

Email: enquiries@oaic.gov.au 


We recognize that children, including young teens, may not be able to make informed choices about personal information requested online. Accordingly, we do not knowingly target children for the collection of information. We do not solicit or collect personal information from children and teenagers under eighteen and does not allow anyone else to do so.